Refund Policy

We want you to be satisfied with IPTV The Fox. If you experience a technical issue that prevents you from using the service and our support team is unable to resolve it within a reasonable time, you may be eligible for a refund or credit toward your account.

• Contact our support team through the Contact page within 7 days of the issue occurring.
• Include your account details and a description of the problem you experienced.
• Our team may ask for additional information to help troubleshoot before processing a refund.

Refunds are generally not available in the following situations:

• Change of mind after a subscription period has already started and been used.
• Issues caused by unsupported devices or incompatible internet connections.
• Requests made after the eligibility window described above.

Approved refunds are typically processed within 5-10 business days, depending on your payment method and provider.

If you'd prefer to switch plans rather than request a refund, visit our Pricing page or contact support for help choosing a better fit.

To start a refund request, please contact our support team or email support@foxtheiptv.org.